There are two artisan bakeries down at the Barbican. They are close together, which is handy for me because I patronise both. My Other Half (OH) favours the loaves from the vegan bakery and I would be content to follow suit, but for the fact that they don’t produce what I need – a tin loaf, one that is shaped to be cut into regular slices for toasters (or sandwiches).
For reasons
long since forgotten (conveniently for my OH) it has become my responsibility to
do the bakery run. Not that it’s a hardship, really. On a fine day, like today,
it’s a pleasure to cycle across town (there’s only one slight hill on the way),
pick up the goods and dawdle back, stopping, perhaps, for coffee and
contemplation at a cafĂ© with a sea view. And, since I’m a fair-weather cyclist,
on a rainy day I drive.
Both
bakeries are family-owned and operated. They bake, visibly, at the back of the
premises and sell at the front so, for regular customers, a certain intimacy is
‘baked in’ to transactions – charming but not necessarily welcome if you are in
a hurry or feeling ill-tempered. But I suppose the same applies on the other
side of the counter. The young couple who run the vegan operation sometimes
look busy and harried but are mostly cheerful and inclined to talk to customers
(which is how I know that we hold similar ethical and political views).
At the tin
loaf bakery, where the family is older and more extended, it is only the wife who
interacts with customers and, I’ll admit, I have never established more than a
polite rapport with her. I suspect she has favourites – people she knows
locally or with whom she went to school. And, despite the often-lengthy queue
at her counter, her demeanour seems constantly untroubled.
The queue is
a source of frustration for me, however. Its cause is the offer of coffee-to-go,
which she, being the sole server, prepares and dispenses. So, while she makes
two lattes (with soya) and an espresso, anybody wanting simply to pay for a
loaf must wait their turn, patiently or otherwise, in a line that can sometimes
extend onto the pavement and into the rain. Occasionally, there is light relief
to be had in overhearing conversations, but mostly, tight-lipped endurance is
the order.
Oft have I
studied this situation with a view to improving the efficiency of the operation.
The conclusion seems obvious – a self-service machine – but I don’t feel confident
of putting the suggestion to her, given that I didn’t go to school with her. Nor
do I believe she even sees the problem in the first place.
This
morning, I arrived early for my tin loaf. There were just two people ahead of
me, so I was not in for a long wait. The first customer didn’t order coffee,
but I suspected that the next one would. She had walked in without even looking
at the goodies and she didn’t have a shopping bag, so I reckoned she had no
other purpose than to delay my transaction.
Now, I
realised at that point, that I was obsessing unnecessarily and that I ought to
subdue my rising anxiety – especially as I was next in line. Still, what else
is there to do in a queue but be critical of those in front of you? I was at
the point of guessing what she would order – would she go for milk, a
plant-based alternative or black, as it comes – when she surprised both me and
Mrs baker by proffering a five-pound-note and saying, “Would you please put
this behind the counter and use it to fund someone in need who has no money?” Whereupon
she walked serenely out of the shop, leaving us both open-mouthed.
I was
tempted, briefly, to ask for a black Americano, on the philanthropist’s tab,
but I’ve yet to get a handle on Mrs baker’s sense of humour.